Fiber Technician

Fiber Optic Installation Technician

Position Summary

We are seeking reliable and motivated **Fiber Optic Installation Technicians** to install, maintain, and troubleshoot fiber-optic internet services for residential and business customers.

Technicians are responsible for completing professional fiber installations, connecting customer equipment, testing optical signal quality, troubleshooting service issues, and ensuring each installation meets company quality and safety standards.

This is a **field-based position** that requires travel between customer locations and hands-on work both indoors and outdoors.

Key Responsibilities

Fiber Installation

* Install fiber-optic service from the provider's network to residential and commercial customer locations.
* Route fiber safely and professionally through exterior and interior areas.
* Install and terminate fiber connections as required.
* Install and configure ONTs, gateways, routers, Wi-Fi equipment, and related customer-premises equipment.
* Establish Ethernet connections between network equipment and customer devices when necessary.
* Secure and organize fiber and Ethernet cabling to maintain clean, professional installations.
* Follow proper fiber bend-radius, routing, fastening, and handling practices.

Testing & Activation

* Test optical signal levels and verify acceptable light levels before completing installations.
* Confirm internet connectivity and proper equipment operation.
* Perform speed and connectivity testing.
* Identify excessive signal loss, damaged fiber, dirty connectors, improper terminations, or other installation problems.
* Verify that completed services meet required performance and quality standards.

Troubleshooting & Repair

* Diagnose loss of service, intermittent connectivity, poor signal levels, and equipment-related issues.
* Inspect fiber routes, connectors, ONTs, routers, Ethernet cabling, and associated equipment.
* Repair or replace damaged fiber, connectors, cabling, or customer equipment when required.
* Correct installation deficiencies and restore customer service efficiently.
* Perform upgrades or modifications to existing installations.

Customer Service

Technicians interact directly with customers and represent the company while working on-site.

Responsibilities include:

* Clearly explaining the installation process to customers.
* Demonstrating basic operation of installed equipment and Wi-Fi services.
* Answering customer questions in a professional manner.
* Explaining basic troubleshooting procedures when appropriate.
* Protecting customer property and maintaining a clean work area.
* Ensuring customer satisfaction before leaving the job site.

Documentation

* Accurately document completed installations and repairs.
* Record equipment installed or replaced.
* Document optical readings, testing results, and service conditions when required.
* Upload required photographs and installation documentation.
* Report network problems or conditions requiring additional maintenance.
* Complete assigned work orders accurately and on time.

Safety & Compliance

Technicians are expected to follow all company, customer, and industry safety requirements.

This includes:

* Proper ladder safety.
* Appropriate use of personal protective equipment (PPE).
* Safe handling of fiber-optic cable and installation tools.
* Following applicable building and installation codes.
* Maintaining awareness of electrical hazards and existing utilities.
* Keeping tools, equipment, and work areas organized and safe.

Skills & Qualifications

Ideal candidates should have:

* Strong mechanical and technical aptitude.
* Ability to use hand tools and telecommunications installation equipment.
* Basic understanding of fiber-optic and Ethernet networks.
* Strong troubleshooting and problem-solving skills.
* Ability to follow installation specifications and technical procedures.
* Attention to detail and commitment to quality workmanship.
* Good communication and customer-service skills.
* Ability to work independently in the field.
* Reliable transportation and the ability to travel between assigned job locations as required.
* Valid driver's license where required for the position.

Previous telecommunications, fiber, low-voltage, networking, construction, or field-service experience is preferred.

Preferred Fiber Experience

Experience with any of the following is beneficial:

* FTTH / FTTP installations
* Fiber drops
* ONT installation and activation
* Fiber termination and connectorization
* Fiber splicing
* Optical power meters
* Visual Fault Locators (VFL)
* Fiber cleaning and inspection
* Ethernet termination
* Wi-Fi/router configuration
* Residential or commercial telecommunications installations

Training may be available for qualified candidates with strong technical aptitude and related field experience.

Physical Requirements

Technicians should be capable of:

* Climbing and working from ladders.
* Working indoors and outdoors in varying weather conditions.
* Working in attics, crawl spaces, basements, utility areas, and other confined locations when required.
* Standing, bending, kneeling, reaching, and carrying equipment for extended periods.
* Handling ladders, tools, cable, and telecommunications equipment.
* Performing detailed hands-on work involving small fiber components and connectors.

Work Environment

This is primarily a **field-service position**. Technicians travel to residential and commercial locations throughout their assigned service area.

Work schedules may vary depending on customer demand and project requirements and may include weekdays, evenings, or weekends.

What We're Looking For

We are looking for technicians who take pride in their work, can troubleshoot problems independently, communicate professionally with customers, and consistently complete clean and reliable fiber installations.

**Quality matters.** Every installation should leave the customer with a dependable connection and a professional impression of our team.